CUSTOMER CARE

Shipping & Returns

Every order is produced especially for you once your purchase is confirmed. Below you'll find everything you need to know about production, delivery, tracking and returns.

Crafted Just For You

Every T-Shirt Emporium product is made to order once purchased. This approach allows us to create something special for you while reducing waste.

  • Freshly produced for every order
  • Less waste through responsible production
  • Carefully printed and quality checked before dispatch

Shipping Information

Production Time

Typically 1–3 business days before dispatch.

Shipping

Shipping options and costs are calculated securely at checkout.

Tracking

Tracking details are emailed as soon as your order leaves production.

Delivery

Estimated delivery dates are shown during checkout based on your delivery address.

Delivery times may vary slightly during busy periods or public holidays.

Returns & Refunds

Because every item is produced specifically for each customer, we cannot accept returns or exchanges for:

  • Ordering the wrong size
  • Choosing the wrong colour
  • Change of mind
  • Accidental purchases

Please check the size guide carefully before ordering.

If Something Isn't Right

If your order arrives:

  • Damaged
  • Misprinted
  • Faulty
  • Incorrect

Please contact us within 30 days of delivery. Include your order number along with clear photographs of the issue so our support team can investigate and resolve it as quickly as possible. Where appropriate, we'll arrange a replacement or refund.

We're Here To Help

If you have any questions before or after placing your order, our customer support team will be happy to assist.